Preparing the Zektrx page.
Support
Help before you start a trial.
This page is for prospects and teams not yet signed in. Use it to understand how Zektrx works, check integrations and billing, and ask setup or onboarding questions before you start. If needed, we can provide remote support to help structure your workspace, users and templates. Existing customers should use in-app support where possible so requests include workspace context.
Route your support request
Pick the path that matches what you need today.
Billing routeBilling or subscriptionPlan limits, trial renewal, billing portal access, upgrades and cancellations.Demo routeSetup, demo or onboardingBook a workflow walkthrough or ask how to structure users, templates, rollout and remote setup support.Trust routeSecurity or procurementReview trust, access control, auditability and data handling before procurement.Message routeGeneral support messageUse email, WhatsApp or contact options when you need a direct response.
Onboarding & rollout
Get the right structure for company profiles, users/roles, templates and workspace setup, with remote support available when needed.
Demos for your workflow
See RAMS, document control, planners, stock and site operations mapped to your day-to-day.
Integrations enquiries
Identity, email, storage, drawing, finance and reporting workflows.
Enterprise & custom plans
Security, procurement, SLAs, API access and custom workflows.
Pricing & billing questions
Trial, plan limits, annual billing, add-ons and upgrade paths.
General questions
Anything else you want to confirm before signing in.
Before you message us
Faster answers when your message includes:
- Your trade and what you build/install
- Team size (office + site)
- What you’re replacing (templates/spreadsheets/folders)
- Workflows you care about (RAMS, planners, stock, docs, commercial)
- Any integrations needed (identity, storage, drawing or finance systems)
Prefer WhatsApp? Message Zektrx. Prefer email? support@zektrx.com
Need help now?
Need help faster?
Choose the support route that matches your situation, including setup help and remote support if you need it.
Chat backup ready
If the floating chat button is blocked by the browser, use the highlighted backup route below.
Support message
RecommendedUse the support message route if the floating chat widget is unavailable or blocked by the browser.
Structured request
RecommendedBest for structured questions and billing/enquiry threads.
Fastest human route
RecommendedNew tabFastest route for urgent onboarding and setup questions.
Self-serve route
Use the support hub for onboarding, integrations and direct message routes.
Billing
Manage your subscription.
Zektrx subscriptions are managed through a secure billing portal. If you need to upgrade, downgrade or cancel, use the most recent “Manage subscription” link from your checkout confirmation page or billing email receipt.
Quick steps
- 1) Open your latest checkout confirmation (“thank you”) page.
- 2) Click “Manage subscription” to open the billing portal.
- 3) Change plan, update payment method, or cancel.
Trial note
The £5 trial gives 14 days of full Trade access and renews to Trade unless you downgrade or cancel.
Message
Contact support.
Use the contact options below for setup support, remote onboarding, integrations, billing, enterprise questions or anything you need to confirm before subscribing. If you’re looking to book a sales demo, use Contact for the fastest routing.
Support contact options
Contact us when you need help.
Choose your preferred channel and include trade, team size, workflows and any integration requirements so we can route your question quickly.
Email support
Prefer email? Contact support@zektrx.com.
WhatsApp support
Message Zektrx on WhatsApp.
Tap the button on mobile or scan the QR code to contact support through the Zektrx WhatsApp Business account.
Opens WhatsApp in a new tab so this page stays available while you message us.
Open WhatsApp
Questions
Support FAQs.
Is this support page for existing customers?
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This page is designed for prospects and teams not yet signed in. Existing customers should use in-app support where possible so requests include company context.
Do you have a security and data handling overview?
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Zektrx is built with strict security headers and modern cloud foundations. If you have procurement or security questions, message us and we can share the right information for your review.
What should I include in my message?
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Share your trade, team size, what you’re replacing today (templates/spreadsheets/folders), the workflows you care about (RAMS, planners, stock, docs, commercial), and any integrations you need.
Can you help with integrations?
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Yes. We can discuss identity, email, storage, drawing, mapping, weather and finance connectors where they support your workflow.
Can you help us set Zektrx up remotely?
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Yes. If your team needs help getting started, we can support setup planning, users, templates, workflow structure and remote guidance around your rollout.
Do you offer enterprise onboarding and SLAs?
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Yes. Enterprise plans can include dedicated onboarding, account management, SLA agreements, API access and custom workflows depending on your requirements.